Shipping and Returns

Envíos y devoluciones 2018-01-11T17:43:37+00:00

Shipping Policy

The lots auctioned will be shipped, at the winning bidder’s expense, to the address provided and by the shipping method the items require (TIPSA, EXPRESS MAIL) or collected by the buyer directly at the Subastas Segre headquarters at Calle Segre 18, 28001 Madrid. Upon request, Subastas Segre can request shipping quotes on behalf of the buyer and arrange item shipments, provided they are paid for by the buyer.

Delivery times:

Once the lot has been paid for, Subastas Segre will arrange the packaging and shipping of the item. The average delivery time is between five and ten days. This time may vary depending on the availability of the item at our facilities, if it must be collected from storage or if it requires special packaging or mounting.

Pickup at the Subastas Segre facilities:

Once you receive an email notifying you that the lots are available, you can collect them at our facilities on Calle Segre 18, 28002 Madrid. Should you want someone else to pick up the purchased lot or lots, you must provide authorization via a permission document or email.

Shipping via TIPSA or CORREOS EXPRESS MAIL:

Subastas Segre regularly works with TIPSA or EXPRESS MAIL for transport and courier services. After winning a lot, you can select your shipping method and consult the cost during the payment process.

Shipments can be insured for up to €3,000 above the purchase price. Shipping claims must be made within a maximum of 48 hours after receipt. There will be no insurance coverage after this period. It is also necessary to save the original packaging in order to make the claim.

If you want to have the item delivered to a different address than the one you provided as a user, you must enter the new address in the “alternative shipping address” fields during USER REGISTRATION or send it via email to info@subastassegre.es

Lot pickup by your carrier:

You can use your own shipping method or hire the carrier of your choice directly. Subastas Segre, by default, will include the shipping cost in your budget. Thus, please inform us as soon as possible if you plan to use your own shipping method or collect the lot personally so that we can send you the final budget without this charge. In this case, only the packaging will be charged if necessary.

Lots purchased via online auction will have to be collected within 10 days from the day after the purchase. After this deadline, a storage fee of €3 per item per day will be charged.

Return Policy

The lots purchased at auction may not be returned except in the event of a shipping error by Subastas Segre. Items in perfect condition and the purchase invoice are required for returns.
Refunds will be made via the same method as used for payment.

As a buyer, you can cancel a purchase within fourteen days from the date of the auction, only in cases where the item does not correspond to the cataloging or has extremely significant flaws not included in the description or visible in the photos. The non-authenticity of the object must be analyzed and justified by an authority on the subject. The item must be returned in the same state and conditions as it was delivered.

Subastas Segre reserves the right to cancel the user’s account should the user cancel a purchase for any other reason than those mentioned as a result of the damages caused to the seller, the second-highest bidder and the auction itself.

In any of these cases and always within the established period, Subastas Segre will mediate and refund the money paid for the purchase of the item. Transportation costs related to the collection and delivery of the item and any other expense other than the auction price plus commission and VAT, will not be paid by Subastas Segre.

Any other claim that the buyer wants to make regarding inaccurate information about the item or suspicions of forgery must be made directly with the seller, as Subastas Segre does not assume responsibility for the authenticity of the item, simply mediating in its sale.

The above clauses do not affect the consumer’s warranty and after-sales service rights as established in Royal Legislative Decree 1/2007 of November 16.

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